General FAQ

If you have questions about The Highlands, the odds are good you'll find the answers below. But if you'd like to know more, our Reservations staff is always happy to provide additional information.

• Resort Construction

  As part of The Highlands' continued commitment to ensure exceptional experiences for our guests, our team is working from March through November to install Camelot 6, a high-speed bubble chairlift ready for the 2023-24 winter season. It is a major project and guests will notice work activity while at the resort, but we will strive to ensure minimal disruption to your stay.

  The lawn outside of the Day Lodge and the Par 3 course where the new lift will be installed will not be accessible to guests this summer. Post July 4^th, the tennis courts and putting green will also be unavailable, but all other lawn games will be moved to a new location.

  The Highlands Main Lodge is undergoing a renovation project from approximately April 1^st 2024 through December of 2025. During this time the Main Lodge pool and hot tub will not be available to guests during their stay. We apologize for the inconvenience, but we promise the improvements will be worth the wait! Guests will have the option to use the pool at the Bartley House during this time. Please know that construction-related noise will be limited to Monday through Friday from 9:00 AM – 6:00 PM.  For further information and to stay up to date on the progress, please visit highlandsfuture.com.

• Are the resorts non-smoking?

  Yes. The Highlands is a non-smoking facility.
  
  

• Can I book a certain location or room at any of the resorts?

  Rooms and condos are not guaranteed to be in a specific building or location as most of our units are individually owned.

• Are pets allowed?

  The Highlands offers pet-friendly rooms at the Main Lodge only in select rooms. There is a pet fee of $50 per night, per room. Please call Central Reservations at 888.436.2296 to reserve pet-friendly accommodations. 

  Boarding kennels are located within 20 minutes of The Highlands.

• What time is check-in and check-out?

  All lodging at The Highlands: check-in 5 PM, check-out 11 AM . 

• How far away are you from...?

  • Detroit | 281 miles | 4 hours drive time
  • Grand Rapids | 196 miles | 3.25 hours drive time
  • Lansing | 221 miles | 3.25 hours drive time
  • Chicago | 372 miles | 6 hours drive time
  • Fort Wayne, IN | 353 miles | 5 hours drive time
  • South Bend, IN | 309 miles | 5 hours drive time
  • Cleveland, OH | 433 miles | 6.25 hours drive time
  • Cincinnati, OH | 514 miles | 7.5 hours drive time

• What is your cancellation policy?

  We now offer deposit assurance to purchase at the time of booking at a flat, per night fee. If you cancel outside of fourteen days- you will get a refund minus a $10 administrative fee. If you cancel within fourteen days and have purchased deposit assurance, we will hold your deposit for up to one year to use towards a future lodging stay; without deposit assurance, your deposit is non-refundable.

  For more information, please review our lodging policies. 

• Where do guests check-in?

  All guests will check-in at the Discovery Center (5825 Highlands Drive) and then proceed to their accommodations. There will be concierge service available at the Main Lodge at certain hours of the day for overnight guests, but check-in is no longer at the lodge. 

• Can I stay at The Highlands and ski/ride at Boyne Mountain?

  Yes. Multi-day lift tickets can be used at both resorts. One-day lift tickets can only be used at the resort purchased from.

• Is there a military discount?

  Yes, it is 20% on lodging for active and retired military with a valid ID.  It is 10% for all other valid veteran IDs. *Restrictions may apply.

• What is the difference between Boyne Mountain and The Highlands?

  Both resorts have a great atmosphere for any age group. The Highlands offers a timeless retreat to which guests are warmly welcomed to an uncomplicated and positive sporty experience. Both resorts offer a wide range of four seasons activities.

• Which one is more family oriented?

  Both are equally family oriented.

• What are Boyne stars and how are they rated?

  BOYNE utilizes a 5 star rating system for all our lodging options:
  
  Hotels and Lodges
  
  Star Rating 5: Accommodations at the pinnacle of resort luxury and sophistication. Extraordinarily deluxe service, refined accommodations and ultimate in comfort with personalized attention to guest expectations in both lodging and full service facilities. Accommodations are maintained at a level as to almost never showing signs of use.
  
  Star Rating 4: Accommodations with distinctively refined design, quality, and physical attributes and amenities. Upscale sense of comfort and character. Lobby, public space and full service facilities of distinguished caliber. Accommodations are maintained at a level as to very rarely showing signs of use.
  
  Star Rating 3: Accommodations with greatly enhanced room design, quality, amenities, comfort and service. Distinctive and memorable lodging for those guests with more encompassing needs. Augmented with enhanced lobby and public space areas and full service facilities. Accommodations seldom show signs of use and have strict guidelines for updates and keeping freshly appointed.
  
  Star Rating 2: Accommodations with modestly enhanced room design, amenities, comfort and service. A step above minimal lodging requirements with a modestly improved sense of style. Note: Accommodations may show signs of use.
  
  Star Rating 1: The most basic of lodging accommodations with modest core essentials of comfort and amenities being met. Basic requirements of cleanliness and utility are fulfilled. Note: Accommodations usually show signs of significant use.
  
  Condominiums, Cottages and Cabins
  
  Star Rating 5: Accommodations at the pinnacle of condominium resort luxury and sophistication. Extraordinarily refined accommodations and settings. Ultimate in comfort and style with personalized attention to guest expectations. Accommodations are maintained at a level as to almost never showing signs of use.
  
  Star Rating 4: Accommodations with distinctively refined design, quality, and physical attributes and amenities. Upscale sense of comfort and character. Overall complex and unit facilities of distinguished caliber. Accommodations are maintained at a level as to very rarely showing signs of use.
  
  Star Rating 3: Accommodations with greatly enhanced design and layout encompassing the sleeping quarters, kitchen, living and social space. Marked upgrades in quality, amenities and comfort. Distinctive and memorable lodging for those guests with more encompassing needs. Accommodations seldom show signs of use and have strict guidelines for updates and keeping freshly appointed.
  
  Star Rating 2: Accommodations with modestly enhanced interior space design, amenities, comfort and facilities. A step above minimal condominium guest experience requirements with a modestly improved sense of style. Note: Accommodations may show signs of use.
  
  Star Rating 1: The most basic utilitarian of condominium style multi-occupancy lodging accommodations with simple sleeping and living areas along with minimal kitchen facilities. Note: Accommodations usually show signs of significant use.

• What pools can guests use at The Highlands?

  The outdoor pools and hot tub at the Main Lodge and The Bartley House are for use by all overnight guests on the property.

• Can I use the Heather Highlands Inn pool?

  The Heather Highlands Inn indoor/outdoor pool is only for guests of that building.

• If guests are staying at The Highlands, can they use the facilities at The Inn at Bay Harbor and Boyne Mountain?

  No. The Highlands guests only have access to use the pools on property at The Highlands (with exception to the pool at Heather Highlands Inn). 

• What amenities are in the condo units?

  All condo units with a kitchen have all kitchen utensils, pots and pans, linens, towels and soap (dishwasher) supplied.

• Do condos receive housekeeping?

  The condos do not receive daily housekeeping.