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Lodging FAQ

As part of The Highlands' continued commitment to ensuring exceptional experiences for our guests, our team will be working on Doon Brae and our Himalaya course. 

Construction on Doon Brae started in mid-summer of 2023. The project was progressing as planned until weather-related setbacks occurred last fall and this spring. Work resumed in late April, but we must give Doon Brae and the Putting Course time to mature. We will not set an opening date until conditions meet our standards for quality and playability. 

For further information and to stay up to date on the progress, please visit our Highlands Future page . 

Yes. The Highlands is a non-smoking facility.
 

Rooms and condos are not guaranteed to be in a specific building or location as most of our units are individually owned. 

The Highlands offers pet-friendly rooms at the Main Lodge, only in select rooms. A pet fee of $50 per night per room applies. Please call Central Reservations at 888.436.2296 to reserve pet-friendly accommodations.  

Boarding kennels are located within 20 minutes of The Highlands. 

All lodging at The Highlands: check-in 5 PM, check-out 11 AM 

Detroit | 281 miles | 4 hours drive time 

Grand Rapids | 196 miles | 3.25 hours drive time 

Lansing | 221 miles | 3.25 hours drive time 

Chicago | 372 miles | 6 hours drive time 

Fort Wayne, IN | 353 miles | 5 hours drive time 

South Bend, IN | 309 miles | 5 hours drive time 

Cleveland, OH | 433 miles | 6.25 hours drive time 

Cincinnati, OH | 514 miles | 7.5 hours drive time 

We now offer deposit assurance to purchase at the time of booking at a flat per-night fee. If you cancel outside of fourteen days, you will get a refund minus a $10 administrative fee.  

If you cancel within fourteen days and have purchased deposit assurance, we will hold your deposit for up to one year to use towards a future lodging stay; without deposit assurance, your deposit is non-refundable. 

For more information, please review our lodging policies. 

All guests will check-in at the Discovery Center (5825 Highlands Drive) and then proceed to their accommodations.  

There will be a guest service team member available at the Main Lodge at certain hours of the day for overnight guests, but check-in is no longer at the lodge. 

Open to close ski lift tickets, and SnowFlex ticket packs are ONLY valid at The Highlands. Bike Park tickets are also ONLY valid at The Highlands.  

If you purchased a Lake eFlex ticket pack, which gives access to both The Highlands and Boyne Mountain, you can absolutely stay at The Highlands and ski/ride at Boyne Mountain.  

Boyne Michigan season passes are combined and can also be used at Boyne Mountain, please double check your access.  

Yes, there is a 20% discount on lodging for active and retired military with a valid ID. It is a 10% discount for all other valid veteran IDs. *Restrictions may apply 

Both resorts have a great atmosphere for all age groups. The Highlands offers a timeless retreat that is usually less crowded. Both resorts offer downhill and cross-country skiing with a wide range of beginner, moderate, and expert slopes. Additionally, you will find ski schools, ziplines, disc golf, championship golf courses, outdoor pools, hot tubs, and restaurants at both locations. Boyne Mountain also features an indoor waterpark, Avalanche Bay, and the SkyBridge. The Highlands is home to the only lift-served Mountain Bike park in the Midwest. You can choose your adventure at either of these family-focused resorts.  

BOYNE utilizes a 5-star rating system for all our lodging options:

Hotels and Lodges

Star Rating 5: Accommodations at the pinnacle of resort luxury and sophistication. Extraordinarily deluxe service, refined accommodations, and ultimate in comfort with personalized attention to guest expectations in both lodging and full-service facilities. Accommodations are maintained at a level that seldom shows signs of use.

Star Rating 4: Accommodations with distinctively refined design, quality, and physical attributes and amenities. Upscale sense of comfort and character. Lobby, public space, and full-service facilities of distinguished caliber. Accommodations are maintained at a level so that they very rarely show signs of use.

Star Rating 3: Accommodations with greatly enhanced room design, quality, amenities, comfort, and service. Distinctive and memorable lodging for those guests with more encompassing needs. Augmented with enhanced lobby and public space areas and full-service facilities. Accommodations seldom show signs of use and have strict guidelines for updates and keeping freshly appointed.

Star Rating 2: Accommodations with modestly enhanced room design, amenities, comfort, and service. A step above minimal lodging requirements with a modestly improved sense of style. Note: Accommodations may show signs of use.

Star Rating 1: The most basic of lodging accommodations with modest core essentials of comfort and amenities being met. Basic requirements of cleanliness and utility are fulfilled. Note: Accommodations usually show signs of significant use.

Condominiums, Cottages and Cabins

Star Rating 5: Accommodations at the pinnacle of condominium resort luxury and sophistication. Extraordinarily refined accommodations and settings. Ultimate in comfort and style with personalized attention to guest expectations. Accommodations are maintained at a level that seldom shows signs of use.

Star Rating 4: Accommodations with distinctively refined design, quality, and physical attributes and amenities. Upscale sense of comfort and character. Overall, complex and unit facilities are of distinguished caliber. Accommodations are maintained at a level that shows very rarely signs of use.

Star Rating 3: Accommodations with greatly enhanced design and layout encompassing the sleeping quarters, kitchen, living, and social space. Marked upgrades in quality, amenities, and comfort. Distinctive and memorable lodging for those guests with more encompassing needs. Accommodations seldom show signs of use and have strict guidelines for updates and keeping freshly appointed.

Star Rating 2: Accommodations with modestly enhanced interior space design, amenities, comfort, and facilities. A step above minimal condominium guest experience requirements with a modestly improved sense of style. Note: Accommodations may show signs of use.

Star Rating 1: The most basic utilitarian of condominium-style multi-occupancy lodging accommodations with simple sleeping and living areas along with minimal kitchen facilities. Note: Accommodations usually show signs of significant use. 

Pool and Hot tub

The outdoor pool and hot tub at the Main Lodge and The Bartley House are for all overnight guests on the property.  

The Heather Highlands Inn indoor/outdoor pool is only for guests and owners of that building.  

No, guests of The Highlands only have access to use the pools on property at The Highlands(with exception to the pool at Heather Highlands Inn). 

No, season passholders do not have access to the pools at The Highlands or any of the Boyne Resorts. Access is only granted to lodging guests or owners. 

Condominiums

All condo units with a kitchen have all kitchen utensils, pots and pans, linens, towels, and dishwasher soap supplied.  

The condos do not receive daily housekeeping.  

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