Guest Services & Amenities

Guest Services & Amenities

Some people come to The Highlands to relax. Others come to play. But no matter how you choose to spend your downtime, we have all the amenities and services you need to make the most of your stay. And if you don't find exactly what you're looking for on the list below, call At Your Service at ext. 0 and we'll do everything we can to meet your need.


Located near the lobby of the Main Lodge. Air hockey table, pool table, and a variety of video games are available. 

Business Center

A business center is available to our guests, complimentary. There are two computers with high-speed internet access and a printer is available 24 hours. Located in the Tower Lobby of the 2nd and 3rd floor. 

Country Club of Boyne

The Country Club of Boyne offers an elegant dining experience in the Dornach Room and Seminole Pub to its members as well as our hotel guests. Proper attire is requested. Reservations advised. Open during the summer and winter season, 231.526.3085. 


If you should need medical assistance while visiting Boyne Country, you may contact any of the following: 

    • Emergency
    • 911
    • McLaren Northern Michigan Emergency Room
    • 231.348.4520
    • Quick Care Walk-In Medical Center
    • 231.348.2828
    • The Highlands Ski Patrol (Winter Season)
    • 231.526.3027
    • The Highlands Safety and Security
    • 231.526.3004

Fax/Copy Service

Fax/Copy services are available at the front desk; charges will apply. To receive a fax at the front desk, the fax number is 231.526.3100. Call At Your Service at ext. 0 for fax/copy rates. 

Games & Other Activities

Complimentary board games are available at the Front Desk, but a registered adult must sign for them. 


The Highlands is an unspoiled outdoor paradise, and you are welcome to hike anywhere on our 5,000 acres. Contact the Adventure Center for information. 231. 526. 3030. 


The holidays are enchanting at any ski area, but at no other location does skiing in the Midwest include an ambiance quite like The Highlands. The lights on our Manor-styled Main Lodge warmly greet you, our pools and spas throw steam high into the crisp Northern Michigan air - all setting the stage for fun, food, and festivities. 


Guests can enjoy a complimentary high-speed wireless connection from all guest rooms and condos as well as most resort common areas. 

Laundry Facilities

Guest laundry facilities are located on the property. Detergent vendors are available at each laundry facility. The Main Lodge has laundry facilities located near the pool entrance. The Heather Highlands Inn has laundry facilities located on the lower level of the Inverness buildings on the north end of the hallway.  

Lost & Found

Please contact At Your Service at ext. 0 to inquire about lost items and visit the Front Desk to drop off found items.


Packages and outgoing mail can be left at the Front Desk for US Postal service pick up. Stamps are available for purchase at the Front Desk.


For your convenience, all The Highlands guest rooms are equipped with a voice mail answering service. The message light will flash red when calls have been received. Lift the handset and press the Messages button on the phone to retrieve your personal voice mail. Call At Your Service at ext. 0 further assistance. 

Resort Hosts

Make the most of your winter visit at The Highlands with personal service, escorts, assistance and even on-snow tours from our Host team!

Ski Valet

Tired of stepping over your skis and poles? Use our Ski Valet, free of charge to guests. Just show your room key. For information, call At Your Service at ext. 0.

Slopeside Lounge

Located in the Main Lodge, equipped with large screen TVs. Live music and food specials throughout the week. Open all seasons. Call extension 3016 for hours of operation.


The Main Lodge has a large swimming pool and a large hot tub with lockers in the changing area. The Bartley House has a large outdoor heated pool and changing area. Guests of the Heather Highlands Inn enjoy access to an indoor hot tub, outdoor pool, and sauna. Kegs, coolers, beer cases, or glass containers of any kind are not permitted in the pool areas. Your cooperation in keeping noise levels to a minimum is appreciated. Children under 12 must be supervised. Hours of operation: 9 AM -11 PM.


To reach a Highlands guest, dial 3 followed by the room number.
To reach a Boyne Mountain guest, dial 6 followed by the room number.
To reach an Inn at Bay Harbor guest, dial 4 followed by the room number.
To receive calls at your room, give callers The Highlands auto attendant number of 231.526.3000 and your room number.
Outside local calls can be placed by dialing 9+ the number.
Outside long-distance calls require 9+1+ the number.
See the "Guest Telephone Rate Information" insert in the front of your guest guide for rate information. Hearing-impaired telephones are available, Please call At Your Service Department. 

    • Airport Shuttle, Pellston
    • 231.539.8441
    • American Airlines
    • 800.433.7300
    • Boyne Country Sports
    • 231.526.3006
    • Day Care (Polar Cubs) Winter
    • 231.526.3677
    • Delta Airlines
    • 800.221.1212
    • Country Club of Boyne
    • 231.526.3085
    • Cross Country Center
    • 231.526.3029
    • Main Dining Room – Main Lodge
    • 231.526.3059
    • At Your Service
    • Extension 0
    • Golf Tee Times
    • 231.549.6026
    • Group Convention Sales
    • 800.TO.BOYNE Press 3 for Convention Sales
    • Membership Office – Golf Clubs | Keriann Lonnee
    • 231.439.4022
    • Reservations Department
    • 800.462.6963
    • Security
    • 231.526.3004
    • Ski Patrol
    • 231.526.3027
    • Equipment Rental Information
    • 231.526.3057
    • Ski Repair
    • 231.526.3058
    • Ski Report
    • 231.526.3002
    • Snowsports Academy
    • 231.526.3056
    • Ski Valet
    • 231.526.3049
    • Snowboard Shop
    • 231.526.3458

Tesla Charging Stations

The Resort offers two charging stations for Tesla drivers. The charging stations are located at the north end of the Main Lodge parking lot. Charging stations will temporarily be unavailable starting October 4, 2022.