TELEVISION

Your remote controlled television has complimentary channels. Please refer to the links below.

• TV Channel Guide 1
• TV Channel Guide 2
• Channel Guide

DOUBLE LOCKS 

For additional security, in the Inverness wing (600s) utilize the deadbolt lock provided on your door upon entering. Guests in the Pleasantview wing (500s) utilize the safety latch.

ADMITTANCE

Do not admit any person into your room without first making identification.
A “peep-hole” has been provided in your door for this convenience. If there is any doubt about the person’s identity, contact At Your Service Department at 231.526.3000 ext. "0" or dial zero from any house phone. 

Room Keycard

Do safeguard your room keycard. Do not leave your room keycard in your room or give it out to others.

FIRE EVACUATION PROCEDURES

For your peace of mind and safety in case there is a fire, please read the following information carefully:

PLAN AHEAD:

• When checking into your guest room, be sure to know where the fire exits are so that you can locate them in the dark.

• Locate the fire alarms and extinguishers on your floor.

• If your family is with you, arrange a meeting place outside of the Lodge so you will know everyone is safe.

• Keep your room keycard where you can find it quickly.

IF YOU FIND A FIRE:

• Remain calm.

• Pull the nearest fire alarm.

• Call the hotel’s emergency number (dial 0) and give your exact location.

• Do not attempt to extinguish the fire. Evacuate the area immediately.

• The Highlands staff and fire department personnel will assist you in your evacuation efforts.

IF THE FIRE ALARM SOUNDS:

• Remain calm.

• Take your room keycard with you.

• If smoke is present, crawl or stay near the floor, air is freshest.

• Test the doors for heat before you open them. If the door is hot, do not open the door. If the door is cool, open it carefully, looking for smoke. If there is smoke outside, close the door immediately.

• If the hallway is clear, quickly head towards the nearest exit. Do not use the elevators.

• Exit with caution. Test the door for heat before opening and watch for black smoke in the stairwell.

• Do not leave doors open.

• If the fire exit is unsafe or begins to fill with black smoke from below, take the stairwell up and find a clear hallway in which to cross to the opposite fire exit; then proceed down and out of the building. If this is impossible, return to your room and remain calm.

IF YOU MUST STAY IN YOUR ROOM:

• Call The Highlands emergency number (dial 0) to let the operator know of your exact location.

• Keep exterior doors or windows closed to prevent smoke from being drawn into your room.

• If your room has a bathtub, immediately fill with water. Use an ice bucket or similar object to drench the carpet with water.

• Place wet towels, sheets or blankets under the door to your room to keep smoke from entering.

• Cover any air vents with a wet cloth.

• Keep a wet cloth over your nose and mouth to filter out smoke.

• Place something in your window to let fire personnel know you are still in
your suite.

• Leave your room door unlocked if possible and remain calm.

EMERGENCY EXITS

In the event of a fire or other emergency, please go to the nearest stairwell exit as shown on the back of your room door. Do not attempt to use the elevators unless instructed to do so by rescue personnel.

The Heather Highlands Inn Emergency Number is “0”
For any medical or police emergency dial 911.

LIFT TICKETS

Boyne USA Michigan Resorts offers 115 slopes for skiing and snowboarding with 70km of perfectly groomed cross country trails. Lift tickets are ONLY good at The Highlands. The multi-resort Lake eFlex Ticket Pack can be used at both The Highlands and Boyne Mountain. Lifts and groomed slopes are open daily from 9 AM - 4:30 PM. Night skiing is Wednesday through Saturday 9 AM to 9 PM during peak season.

SKI REPORT

Check out the Mountain Report for conditions and cams.

SKI AND SNOWBOARD RENTAL

Visit our rentals page or call 231.526.3157

LESSONS

At The Highlands you will learn from the very best. Visit our SnowSports Academy page or touch 3056.

FITNESS ROOM

Open Daily, 6 AM - 11 PM.

POOL

Guests of the Heather Highlands Inn have access to the indoor/outdoor heated pool located on the lower level of the Pleasantview wing, the Main Lodge outdoor pool and hot tub, and the Bartley outdoor hot tub. Your room key is needed to access the Heather Highlands Inn pool. 

Pool hours are from 9 AM - 11 PM. Please note there is no lifeguard on duty and no diving is allowed. An adult must supervise children 12 and under in the pool area. 

For Guest safety, absolutely no glass bottles, containers, or porcelain plates are allowed on the pool deck. Safety equipment and preservers should never be used for playing or fun. No coolers are allowed at the pool.

POOL TOWELS

Pool towels are not available at the Heather Highlands Inn pool. Please bring towels from your room, If additional towels are needed, please call At Your Service Department by dialing 0 from your room phone. 

AIRLINES

The Highlands is serviced through two airports, the Traverse City Cherry Capital Airport and the Pellston Regional Airport. Contact the front desk if you require assistance. 

AIRPORT TRANSPORTATION

Shuttle service to and from Pellston can be arranged more than 48 hours in advance, based on availibility through Guest Services, extension 3049. 

AREA INFORMATION

Area brochures are available from the front desk.

CAR RENTAL

Enterprise Car Rental, Petoskey 231.439.9272

Avis Car Rental, Pellston 231.539.8302

World-class golf awaits you at The Highlands, Boyne Mountain, Bay Harbor Golf Club and Crooked Tree Golf Club. Carved from rolling terrain are ten of the region’s finest championship golf courses. Below is a list of courses, driving ranges and their locations. For today’s tee time availability, please call the appropriate course directly as listed below or book online.

THE HIGHLANDS AT HARBOR SPRINGS

The Heather
Par 72, Slope 147, Yardage 7143.
Dial 3029 for tee times and lessons.

The Moor
Par 72, Slope 144, Yardage 6850.
Dial 3028 for tee times and lessons.

Donald Ross Memorial
Par 72, Slope 143, Yardage 6814.
Dial 3028 for tee times and lessons.

Arthur Hills
Par 73, Slope 144, Yardage 7312.
Dial 3028 for tee times and lessons.

BOYNE MOUNTAIN

The Monument

Par 72, Slope 138, Yardage 6964.
Dial 6028 for tee times and lessons.

The Alpine

Par 72, Slope 140, Yardage 7045.
Practice Facility.                                                                                      

Dial 6028 for tee times and lessons.

BAY HARBOR

The Preserve

Par 36, Slope 139, Yardage 3378.
Dial 4028 for tee times and lessons.

The Links

Par 36, Slope 142, Yardage 3449
Dial 4028 for tee times and lessons.

The Quarry

Par 36, Slope 143, Yardage 3396
Dial 4028 for tee times and lessons. 

Crooked Tree

Par 71, Slope 139, Yardage 6669
Dial 4030 for tee times and lessons. 

Guest Laundry

Washers and dryers are available for Guest use. For information and locations please contact At Your Service at 231.526.3000 ext. "0" or dial zero from any house phone.

• At Your Service/Fax & Copy Services: Dial 0 within resort
• Adventure Center: 231.526.3030
• Boyne Country Sports: 231.562.3006
• Champions Pizza: 231.526.3450
• Cross Country Center: 231.526.3029
• Equipment Rental: 231.526.3157
• Equipment Tuning/Repair: 231.526.3058
• Front Desk: 231.526.3000 ext. 0
• Heather Golf Pro: 231.526.3029
• Housekeeping: Dial 0 within resort
• Lost & Found: 231.526.3660
• Main Dining Room: 231.526.3059
• Resort Shuttle: 231.526.3000 ext. 0
• Ross Golf Center: 231.526.3028
• Security: 231.526.3004
• Ski Patrol: 231.526.3027
• Skier Services/Season Pass: 231.526.3030
• Slopeside Lounge: 231.526.3016
• SnowSports Academy: 231.526.3056

Pierson's Grille & Spirits: 231.526.2967

Bar Harbor: 231.526.2671

Turkey's Pizzeria: 231.526.6041

Vernales Restaurant: 231.242.4777

Teddy Griffin's Roadhouse: 231.526.7805

State Road Provisions: 231.526.7605

The New York Restaurant: 231.526.1904

Stafford's Pier Restaurant: 231.526.6201

Piper's Mighty Good Pizza: 231.348.6900

Mim's Mediterranean Grill: 231.348.9994

Charlevoix Municipal Airport: 231.547.3605

Cherry Capital Airport: 231.947.2250

Harbor Springs Airport: 231.347.2812

Pellston Regional Airport Pellston: 231.539.8441