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Resort Services & Policies

  • Things Happen; We Get It!

    Cancellation Policies

    These policies enable you to change your itinerary and adjust according to your needs. 

  • Plan Ahead

    Resort Visitor FAQ

    You will find answers to common questions on what to expect during your resort visit. 

  • Main lodge charcuterie board with champagne at The Highlands

    Stay Informed

    Lodging FAQ

    From when checkout is to whether you can bring your furry friend, get answers on lodging accommodations. 

  • A family in ski gear taking in the view of the bay at The Highlands

    Get The Details

    Season Pass FAQ

    Discover helpful information and details about season passes and Affirm payment plans.  

  • Ticket Questions

    Lift Ticket FAQ

    Answers to the most frequently asked questions on lift ticket products. 

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